Can I return merchandise?
We custom make 90% of our merchandise. In order to offer you the largest variety at the very best pricing possible, clothing and other items are not pre-made. Therefore, we have a very strict return policy. If for any reason, you receive a defective item or we have sent you the wrong items. We must be notified in writing via our return request system within 7 days of receiving the item.
In the few cases that we do authorize returns, to keep our cost low for our customers we need to charge a restock fee to cover the processing fees and time required to process returns. Thank you for understanding.
Clothing Returns: If you order the wrong size, we will do our best to accommodate your request. Non-traditional color choices are not returnable. We must be notified in writing via our Return Request system within 7 days of receiving the item. A Return Authorization must be received BEFORE mailing a return to us. We also must receive the merchandise back within 10 working days from when you received the item.
CLOTHING TAGS MUST BE ATTACHED! Must be in new condition. You must pay the return shipping, $6.98, for the exchange and we will charge your card on file the appropriate fee and we will ship out a replacement item. The item must be the exact same item. We must receive the returned item before the replacement will be shipped.
All jewelry items may be returned within 7 days of receiving merchandise. We must be notified in writing via our Return Request system within 7 days of receiving the item. A Return Authorization must be received BEFORE mailing a return to us. We also must receive the merchandise back within 10 working days from when you received the item. A credit will be issued minus the original shipping cost and a 20% restock fee within 2 business days of receiving the merchandise.
Non-jewelry items: Since we custom make most of our merchandise to order returns are generally not accepted and we are only able to accept returns on defective merchandise or mistakes we have made and in those cases a corrected replacement is sent out. You must notify us in writing within 7 days of merchandise receipt and a Return Authorization must be given. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 20% restock fee on merchandise authorized for return. Embroidery & painted items are not returnable.
Refunds: You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), and the time it takes us to process your return once we receive the returned merchandise (2 to 3 business days).
How do I return merchandise?
YOU MUST USE THE RETURN REQUEST SYSTEM DETAILED BELOW. PLEASE READ RETURN POLICY BEFORE REQUESTING RETURN.
How to Request a Return: If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your return status. We’ll notify you again once we've received and processed the returned item.